![]() ![]() ![]() “Please connect to the Internet and retry.”Ĭlock on your computer is set incorrectly, causing a connection error. If this doesn't resolve the issue, see Advanced connectivity troubleshooting for instructions on how to reset your host file or see Activation or connection error | CS3, Acrobat 8 Product activation is required to use this product.”įirst, make sure that you are connected to the Internet and that your computer's date and time are correct. See Creative Cloud app asks for serial number. I’m trying to launch a Creative Cloud app, but keep getting prompted to enter a serial number. I thought I didn’t need a serial number for Creative Cloud. If the error you received isn’t listed here, contact us. If you receive an error message, find your error and its recommended solution in this table. Make sure that you’re connected to the Internet, and try again. I’m unable to sign in to Creative Cloud or launch a Creative Cloud app. You can correct this using the link that I posted above for you in the first bullet.See "Activation limit reached" or "Sign-in failed" error different credit card, different billing address) from the registration of Acrobat 2017. If you did reggistered the Acrobat 2020 product, please verify all the steps that you followed paying close attention if you've used a different payment method(i.e. However, I am almost certain (that if this is not a bug) that this issue is directly related to how the product was registered or not registered at all. In addition, if this is a computer that belongs to a work environment you should also use this website:.And just for troubleshooting purposes, verify that you're not using Facebook, AppleID, nor Gmail alternate sign-in methods. Your AdobeID only uses the primary email address that you registered the product with for sign-ins. If you didn't disregard the guidance below but still take a look at some of the troubleshooting steps.Īnd I also believe that it would be relevant to update your billing Profile information and check if you have more than one email address associated to the with this account. Adobe Photoshop, Illustrator, or XD, etc.). I also think it would be relevant to double check if you have purchased other Adobe Creative Cloud products in the past (i.e. You need to leave active only the computer that you're currently using. I am under the impression that switching products during the upgrade might've screwed up something with the registritation. When using your subscription with a scondary computer device, you'll always need to fully sign off from the current PC in order to be able to use the same AdobeID (your current subscription) with another computer device. On the next page scroll down to the section "Activated devices". If you do find that you're actually getting billed for other plans, Then click on Manage Plans. I think that you should also go here and check against the billing history to verify what you have purchased in the past:.Now, you've said that you haven't purchased any subscription model, but let's say if you do have one, this subscription model doesn't allow to sign in with the same AdobeID in any two computer devices simultaneously. +++Long reply, please bear with me (I just want to cover all possible angles) ![]()
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